Planned Maintenance 12/18/08 2:00AM PST

I have just learned of some planned maintenance by my upstream provider. As always, I am passing this service impacting notice to active FIHN clients. Please see the planned maintenance email below for dates and timeframe.

Dear Cogent Customer,

As a valued customer, Cogent is committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network:

Start time: 2:00am pacific 12/18/08
End time: 5:00am pacific 12/18/08
Work order number: HD819857

Cogent customers receiving service at 250 Stockton Ave San Jose CA will be affected by this maintenance. The purpose of this work is to troubleshoot an erroring link that provides connectivity to your building.

During this maintenance window, you will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 2 hours total. However, due to the complexity of the work, your downtime may be longer.

Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Customer Support at 1-877-7-COGENT and refer to this Maintenance Ticket: HD819857.

We appreciate your patience during this work and welcome any feedback. Thank you for being a Cogent customer.

If you have any questions or comments about this maintenance please let me know.